Our promise
We check every order before it leaves us so it reaches your little one exactly as expected. If something still arrives wrong, tell us and we will put it right.
When you can return an item
- The product arrived damaged or defective.
- You received the wrong item, size or colour.
- The packaging seal was broken on delivery.
How long you have
Tell us within 7 days of delivery for clothing, toys and gear, and within 24 hours for diapers, wipes and feeding items due to hygiene reasons.
What we cannot take back
- Items that have been used, washed or have tags removed, unless they were faulty.
- Diapers, wipes and other hygiene products once opened.
- Orders where the delivery was refused without a reason.
How to raise a return
- Message us on WhatsApp or call the number in the footer, with your order number.
- Send a photo of the item and its packaging.
- We reply within one working day with a replacement, a store credit or a refund — your choice.
Refunds
Refunds go back the way you paid. Cash on delivery orders are refunded through bKash, Nagad or Rocket within 3–5 working days of the return being approved. Delivery charges are refunded when the fault was ours.