Ordering
Do I need an account to order?
No. You can check out as a guest with just your name, number and address. An account only saves you retyping them next time, and keeps your order history in one place.
How do I know my order went through?
You will see an order number on screen straight after checkout, and we send it by SMS. If neither arrived, the order did not reach us — please try again or call us.
Can I change or cancel an order?
Yes, as long as it has not been handed to the courier. Call or message us with your order number as soon as you can.
Stock and pre-orders
An item says "Pre-order" — what does that mean?
It is out of stock, but we are still taking orders for it. The conditions, including how long the wait is likely to be, are shown before you add it to the cart and you have to accept them to continue.
When will a sold-out item come back?
If it shows a pre-order button, the conditions on the product page give the expected wait. Otherwise, message us and we will tell you what we know.
Delivery
How long does delivery take?
Inside the city, usually 24–48 hours. Elsewhere in Bangladesh, 3–5 days. See our Shipping Policy for the details.
How much is delivery?
The charge is shown at checkout before you confirm, and depends on whether the address is inside or outside Dhaka. Orders above the threshold shown in the top bar are delivered free.
Do you deliver everywhere in Bangladesh?
Yes, through our courier partners. Some remote areas take a little longer.
Payment
Can I pay when the parcel arrives?
Yes — cash on delivery is available on every order. Please keep the exact amount ready for the rider.
What else can I pay with?
bKash, Nagad, Rocket and bank transfer. The options appear at checkout.
Returns
What if something arrives damaged or wrong?
Tell us within 7 days with a photo and we will replace it, credit you or refund you. Hygiene items such as diapers and wipes have a 24-hour window. Full details are in our Return Policy.
How long does a refund take?
Three to five working days after we approve the return, sent back the way you paid.
Still stuck?
Call or message the number in the footer. We answer during shop hours, and by the next working day otherwise.